Bad Airplane Queuing

March 8th, 2013
transit
When waiting to board a plane I would much rather wait in the terminal than on the jetway. It's nice to have a seat, laptop, internet, power, and a pleasant temperature. As ticket scanning has gotten faster, however, this has meant more time on the jetway and less in the terminal. Here's a simple model of plane boarding:
  • Waiting in the terminal (pleasant: 8)
  • Waiting in line to have your ticket scanned (unpleasant: 5)
  • Waiting in the jetway to board the plane (very unpleasant: 2)
  • Waiting in the plane's aisle to get to your seat (unpleasant: 4)
  • Waiting in your seat for the plane to leave (pleasant: 7)
The key problem here is that the limiting factor is people getting into their seats. As long as people are always getting into their seats as fast as possible there's nothing you can do to speed up the process. Having a short line on the plane to keep boarding running at full speed is good, but quickly getting everyone through ticket scanning only to have them wait on the jetway makes things worse to no gain.

If people were let onto the jetway only when the queue on the plane got too short, then you'd minimize waiting in unpleasant stages.

Comment via: google plus, facebook, substack

Recent posts on blogs I like:

Coping with shame

[Mod note: comments on this post about how I’m a good person who should feel better about myself will be deleted.

via Thing of Things August 4, 2026

Using AI to analyze life patterns

If you’re anything like me, you may have a lot of notes from various introspective activities – annual / monthly reviews, worksheets, therapy notes, etc. Often these notes are just gathering dust in a paper folder or some forgotten corner of Google Drive.…

via Victoria Krakovna July 30, 2026

Exercises in benchmarking and evals, part 7: DeepSWE, Senior SWE-Bench, napkin math, and winter tires

This is part of a series of exercises on benchmarking, evals, and experimental design (1, 2, 3, 4, 5, 6)1. We're going to look at three questions, which are presented before the answers to give you time to think about the questions before seeing the a…

via Posts on July 23, 2026

more     (via openring)