When waiting to board a plane I would much rather wait in the terminal
than on the jetway. It's nice to have a seat, laptop, internet,
power, and a pleasant temperature. As ticket scanning has gotten
faster, however, this has meant more time on the jetway and less in
the terminal. Here's a simple model of plane boarding:
- Waiting in the terminal (pleasant: 8)
- Waiting in line to have your ticket scanned (unpleasant: 5)
- Waiting in the jetway to board the plane (very unpleasant: 2)
- Waiting in the plane's aisle to get to your seat (unpleasant: 4)
- Waiting in your seat for the plane to leave (pleasant: 7)
The key problem here is that the
limiting factor is
people getting into their seats. As long as people are always getting
into their seats as fast as possible there's nothing you can do to
speed up the process. Having a short line on the plane to keep
boarding running at full speed is good, but quickly getting everyone
through ticket scanning only to have them wait on the jetway makes
things worse to no gain.
If people were let onto the jetway only when the queue on the plane
got too short, then you'd minimize waiting in unpleasant stages.
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