Bad Airplane Queuing

March 8th, 2013
transit
When waiting to board a plane I would much rather wait in the terminal than on the jetway. It's nice to have a seat, laptop, internet, power, and a pleasant temperature. As ticket scanning has gotten faster, however, this has meant more time on the jetway and less in the terminal. Here's a simple model of plane boarding:
  • Waiting in the terminal (pleasant: 8)
  • Waiting in line to have your ticket scanned (unpleasant: 5)
  • Waiting in the jetway to board the plane (very unpleasant: 2)
  • Waiting in the plane's aisle to get to your seat (unpleasant: 4)
  • Waiting in your seat for the plane to leave (pleasant: 7)
The key problem here is that the limiting factor is people getting into their seats. As long as people are always getting into their seats as fast as possible there's nothing you can do to speed up the process. Having a short line on the plane to keep boarding running at full speed is good, but quickly getting everyone through ticket scanning only to have them wait on the jetway makes things worse to no gain.

If people were let onto the jetway only when the queue on the plane got too short, then you'd minimize waiting in unpleasant stages.

Comment via: google plus, facebook, substack

Recent posts on blogs I like:

Linkpost for July

Effective Altruism

via Thing of Things July 3, 2026

Agentic test processes, LLM benchmarks, and other notes on agentic coding from Galapagos Island

I've been using AI fairly heavily since last November and the whole thing is a funny experience. An agent will do something that, if a human did it, you'd immediately fire them. My reaction, of course, is to act as if this is great and spin up a t…

via Posts on July 3, 2026

Variable fonts aren't universally supported

I make a lot of webpages. I also use Lockdown Mode on iOS and MacOS for a bit of extra security. Sometimes I realize that I forgot to test on Safari and it looks like crap, or I test and don’t notice that there’s been a problem for months (as was the case…

via Home June 27, 2026

more     (via openring)